hour emergency cover at the hospital 01902 424725 ALWAYS
provided by our own vets
The practice was established over half a century ago and moved to its present location in Tettenhall Road, Wolverhampton, some 20 years later.
The group has two branch surgeries, one in Codsall and one in Kingswinford.
In addition to the treatment of domestic pets, the practice has a dedicated equine department which provides care for horses, ponies and donkeys. While most of our equine patients are seen in their home environment, owners can choose to bring their horses to the equine clinic at Shepherds Buildings, Burnhill Green, near Albrighton.
We aim to provide a 24/7 caring service to all our clients, and prioritise above all the welfare of your pet or horse, aiming to discusswith you options for treatment when a problem exists, and involve the client in the decision making process at all points.
We provide out of hours service for small animals with our own vets as we feel that it is vitally important that records can be accessed out of hours and owners can visit a familiar place in stressful times. We also feel that it is inappropriate for sick animals to be moved to another facility for care out of hours. Our equine service shares out of hours provision with a neighbouring practice, but we do have access to all records where needed.
In 1977 Connaught House was one of the first practices in the country to be granted Hospital Status by the Royal College of Veterinary Surgeons.
This is your guarantee that the practice meets and maintains the highest standards for veterinary premises in the UK.
Originally established in 1953 by Mr W M Taylor at Pipers Row, Wolverhampton, the practice re-located to Tettenhall Road in 1972. A branch surgery in Oaken Lanes, Codsall was opened in 1961.
Since moving to Tettenhall Road, the practice has undergone an extensive programme of refurbishment and modernisation. While consulting rooms, reception, dispensary, laboratory, offices and residential areas remain within the original building, the theatres, wards, X-ray room and preparation rooms are housed in the purpose-built hospital at the rear of the premises.
In January 2002 a second branch surgery was opened at Broad Street, Kingswinford.
An Equine Veterinary Service was established in 1980 and now has a base at Burnhill Green to the west of Wolverhampton.
What is a Veterinary Hospital?
The Practice Standards Scheme is a voluntary scheme administered by the Royal College of Veterinary Surgeons (RCVS). The RCVS sets minimum practice standards, which include emergency cover, hygiene, staff training, certain types of diagnostic and surgical equipment, and complying with the legal requirements of running a business. The RCVS carries out regular inspections and spot checks to ensure the standards are maintained.
There are 3 levels of standard, the highest being awarded the classification of ‘Veterinary Hospital’. Connaught House Veterinary Hospital is proud to have been classified as a Veterinary Hospital since 1977. The Partners are under no obligation to maintain this level of practice standard, but do so in order to continually improve the practice to provide the best possible care for your pet.
Fees All fees, foodstuffs and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used.
Methods of Payment Fees are due for settlement at the end of each consultation, the discharge of your pet or upon the collection of drugs/diets. You may settle the account using:-
cash cheque with current bank card credit/debit card in-person or by telephone
Estimates We will provide a written estimate with regard to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate: Often a pet's illness will not follow a predictable course and unexpected costs may be incurred owing to the condition's complexity.
Settlement Terms Any account with an outstanding balance will receive an invoice via the post. Invoices are due for payment by return. Where further reminders have to be sent we may add charges to cover the cost of administration. If accounts remain unpaid they will be referred to an outside agency for collection and further charges will be levied in respect of costs incurred in collecting the debt. Any cheque returned by our bank as unpaid, any card payments not honoured and any cash paid which turns out to be counterfeit will result in the original balance of the account being restored and any bank and administration charges added. In some circumstances, particularly if you have no long term credit rating with our business, we will ask for a deposit before commencing a treatment plan.
Insurance Settlement Terms The business supports the principle of veterinary health insurance and on behalf of its clients will endeavour to deal with the administration. We do not make a charge for this service however, it is your responsibility to settle our account in full and then reclaim the fees from your insurance company. We advise that you inform your insurance company and request a claim form before a treatment plan starts. In the event of long term conditions, claim forms should be submitted regularly.
Inability to Pay If for any reason you are unable to settle your account in full at the normal time, we would ask you to discuss the matter as soon as possible with a member of staff. Please note that part-payments may only be sanctioned by a senior member of the business. We reserve the right not to supply any medicines, diets or consumables for veterinary care if an account is not settled in full at the time of consultation or discharge.
Complaints and Standards We hope you never have recourse to complain about the standards of service received from Connaught House Veterinary Group. However, if you feel there is something you wish to complain about, then please direct your comments in the first instance to the practice manager.
Ownership of Records Case records are the property of, and will be retained by, Connaught House Veterinary Group. Copies of the records will be given, on request, to a veterinary surgeon who is taking over the case.
Ownership of Images The care of your animal may involve the production of a variety of recordings and images e.g. X-rays, ECG's. Even though we make a charge for carrying out and interpreting the results, ownership of the images remains within the practice.