Connaught House Vets was established over half a century ago and was one of the first practices in the country to be granted hospital status by the Royal College of Veterinary Surgeons. We continue to work to follow the highest level of the voluntary Practice Standards Scheme, so we can provide the best standard of care for our clients and their pets.
As well as the hospital in Tettenhall Road, Wolverhampton the Connaught Group also has branch surgeries in Kingswinford and Codsall. Kingswinford has a dedicated team of nursing and support staff, whilst Codsall is run by familiar faces from Wolverhampton.
In addition to the treatment of domestic pets, the practice also has a devoted Equine team which provides care to horses, ponies and donkeys (with the occasional pig!). Most equine patients are treated in their home environment however, owners can choose to bring their horses to the equine clinic at Shepherds Buildings, Burnhill Green.
We aim to provide an individualised, caring service to all our clients (whether companion or equine) 24 hours a day, 7 days a week. Above all we intend to prioritise the welfare of your pet or horse and discuss the best options for treatment with our clients to involve them in the decision making process at all points.
Both small animal and equine out of hours appointments are all covered by our very own vets as we strongly believe that records should be able to be accessed at all hours, and that owners are seeing a familiar face during the most stressful of times. This continuity of care is what Connaught thrives upon, as well as our fantastic handpicked teams of Vets and Veterinary Nurses.
Originally founded in 1953 by Mr W M Taylor at Pipers Row, Wolverhampton the practice re-located some 20 years later to Tettenhall Road, Wolverhampton. The very first branch surgery on Oaken Lanes, Codsall was opened in 1961 and remains there today for routine appointments.
In 1977 Connaught House Vets was one of the very first practices in the country to be granted Hospital Status by the MCRVS. Since moving to Tettenhall Road the practice has undergone an extensive programme of refurbishment and modernisation. Whilst consulting rooms, reception, dispensary, laboratory, offices and residential areas remain in the original building, the theatres, wards, X-Ray room and prep rooms are housed in the purpose-built hospital at the rear of the premises.
We purchased an existing Veterinary Practice on Broad Street, Kingswinford in 2002 which became our second branch surgery. Our equine department was established in 1980 by Mr Taylor’s daughter, Sue, and now has a base at Burnhill Green near Wolverhampton. Sue Taylor has been partner since her move to the practice in 1980, with Nick Bolton joining her in the partnership around 1990. Andrew Mills took over from Mr Bolton in 2016 following his retirement.
Meet The Team
Sue Taylor BVMS MVM MRCVS
Senior Partner - Equine Vet
I am the daughter of Mick Taylor, the founder of the practice, hence I grew up with veterinary medicine around me, helping my father from a very early age.
I qualified from Glasgow vet school in 1976, and then spent a year as a postgraduate studying equine orthopaedics leading to an MVM. Following several years living in Newmarket working as a locum, I returned here in 1980 and have been here ever since. I have been one of the race course vets at Wolverhampton from 1980, Uttoxeter race course since 1988, I am now part of the team at Haydock and also at Aintree for the bigger race days such as the Grand National. I find all my job fascinating, but I have a special interest in equine performance/ lameness and in farriery (I am an examiner for the Worshipful Company of farriers).
I have ridden all of my life and own several thoroughbred horses. In my (limited!!) spare time I train point to pointers and hunter chasers; often having them from youngsters, breaking them in and then taking them through their training. I also breed the occasional thoroughbred foal. I live with my rescued lurcher Jasper, my whippet Tiny Tim and my partner Paul who manufactures saddlery.
Andrew Mills BVet Med MRCVS
Partner – Equine Vet
I graduated from The Royal Veterinary College in London in June 2007 and joined Connaught Veterinary Group straight away. I joined the partnership in 2016. I currently work mainly for our equine department but do still do some companion animal work, spending my days out and about on visits and covering some evenings in practice. I have a particular interest in equine dentistry (with my equipment purchases being a running joke as ‘boys toys’ – the hazards of being the only male!) and I am part of the team that covers Wolverhampton racecourse.
Outside of work I spend my time cycling and I am currently on a fitness drive and spending my spare time running up the Wrekin to try and get the best time in the practice (being beaten by Isla at the moment but not for long!!). I have a wife, Beverly (also a vet at Connaught House) and two daughters, Faith and Constance. We live with our pet Jack Russell, Bobbie and our parrot Bertie.
Gayle Capps BVSc MRCVS
I qualified from Bristol vet school in 1999 and worked in a mixed practice in Bedfordshire for three years, before moving to The George Veterinary Group in Wiltshire for the best part of ten years, initially doing small animal and equine, but ultimately solely equine. We moved to Shropshire in 2012, because we fell in love with the countryside whilst being here on holiday! The house we bought will keep our DIY skills and gardening skills busy for years to come. I have been at Connaught since the move.
I have two children who also keep me busy, a long-suffering husband who works in London, and a very daft retriever called Alfie who comes out on visits with me.
Julie Wylie BVet Med (Hons) MRCVS
I graduated from the Royal Veterinary College in 2002 and have worked at Connaught since I qualified. I have an interest in emergency and critical care cases, and I am currently completing a certificate in this area.
I own 2 border collies, 2 toy breeds and several cats. I enjoy teaching and competing in dog agility in my spare time. I live with my husband Keith and our young daughter Heather.
Monika Mirando DVM MRCVS
Deputy Clinical Director
*Currently on maternity leave*
I joined the team in March 2012 after having worked at another Veterinary Hospital in the north previously. You can now find me mostly at the hospital in Wolverhampton. I thoroughly enjoy all aspects of small animal practice with particular interests in internal medicine, diagnostic imaging, soft tissue surgery and canine behaviour. Giant breed dogs hold my affections when it comes to favourite patients!
I have a passion for the great outdoors and adore taking my two Great Danes, Bentley and Phillip, for long walks and cycles rides in the Shropshire countryside, and more recently the Malvern Hills after a move to Worcestershire. I love vintage cars and motorcycles as well as off-road motorsport, so you can often find me gazing lovingly at creations of the mechanical kind as well as the four-legged!
Kelly Huntley BVSc MRCVS
*Currently on maternity leave*
I qualified from Bristol University in 2012 and have been working at Connaught House since May 2014, where I am mainly based at the Kingswinford branch. I have a keen interest in all aspects of internal medicine, especially feline.
Outside of work I have a border collie called Ted and spend most of my time walking him as well as competing at dog agility.
Jessica Hornby BVetMed MRCVS
Beverley Mills BVetMed BA MRCVS
Hailing from Ohio, I moved to London to attend the Royal Veterinary College. I had the pleasure of meeting my husband, Andrew, whilst at the RVC. I qualified in 2007 and moved to Shropshire, working in a mixed animal practice at Hollybush Vets. I joined the Connaught team in 2015, I work mainly in the Kingswinford branch but can occasionally be found at the hospital. I enjoy all areas of small animal practice but have a particular interest in surgical cases.
I now work part time to facilitate being a taxi service to my daughters Faith and Constance. When I get any spare time, I enjoy gardening and playing the piano.
Vanessa Freeman BVSc MRCVS
I qualified from Bristol University, and having spent many years doing mixed animal practice, I decided that my interests lay in small animal medicine and surgery.
I work part-time to facilitate family life with two children, two dogs and two guinea pigs!
Lisa Whitehouse RVN
I started working at Connaught in 1990 and attended Rodbaston College where I qualified as a Registered Veterinary Nurse in 1997. My main interest lies in emergency and critical care cases as I gained a certificate in this area in 2014.
I own a border terrier and a lurcher, who I love walking and spending time with. My other hobbies include riding my motorbike as well as watching motorbikes and Formula 1.
Samantha Rudge RVN
Head Nurse at Wolverhampton Hospital
I have worked at Connaught since September 2010, with a short period in another practice in 2013/14. I previously worked in another Veterinary Practice for nearly 3 years. I qualified as a Veterinary Nurse in Summer 2012. I have special interests in Veterinary Anaesthesia, laboratory diagnostics and in-patient care.
Claire Cook RVN
Veterinary Nurse Kingswinford
I qualified from Rodbaston College in 2010 after doing my training at Connaught House. After a short spell at another practice in 2014 I returned to Connaught and have been here ever since! My main interests lie in surgery and theatre work.
I have an interest in horses and motorbikes.. I like my horsepower! I have two dogs, a Patterdale named Archie and a Jack Russell called Dot, and a pony called Dolly.
Maureen Mason RVN
I joined Connaught House in 1983 and qualified as a Veterinary Nurse in 1987 after training at Rodbaston College. I work at both the main Wolverhampton Hospital and the Codsall branch surgery.
I have an Italian Spinone called Wesley, and I am an avid support of Newcastle United FC!
Debra Upton RVN
I joined Connaught Vets in 1980 – I am the longest serving member apart from Sue Taylor! – and attended Rodbaston college for my animal nursing training. I work at both the Wolverhampton Hospital and Codsall branch surgery.
I have a black and white cat called Travis.
Kerry Wall RVN
Head Nurse at Kingswinford
I qualified in 2000 at Rodbaston College and came to work at the Kingswinford branch of Connaught in 2004. I have a keen interest in canine behaviour.
I share my home with my two cats, Tyrion and Harry, an African Grey Parrot called Roo and my lovely English Pointer Kobi. My interests are dog showing and working Kobi (so generally spending lots of time in muddy fields) and yoga.
Jo Reeves RVN
Veterinary Nurse Kingswinford
I qualified from Rodbaston College in 1990 and have been working at Connaught since 1987, now found at the Kingswinford Branch after moving here in 2002.
My interests include walking, gardening, DIY and wildlife. I have three cats at home Alice (also affectionately known as Pancake), Roly and Phoebe.
Sarah Allen RVN
Veterinary Nurse Kingswinford
I qualified as a Veterinary Nurse in 2002 whilst working at a Veterinary surgery in Birmingham. I started working at Connaught in April 2010.
I have two lovely cats and I’m proud Mum of two boys, spending most of my free time running around after them and socialising with friends and family.
Joanna Parker RVN
Veterinary Nurse Kingswinford
I have worked for Connaught Vets since 2005 and qualified in 2010, now based at the Kingswinford branch full time. I enjoy dealing with all of Kingwinford’s insurance forms!
My pets include two black Labradors called Radley and Denzil, who are just gorgeous. I am also Mummy to my little boy Eliott.
Veterinary Nurse Wolverhampton
I joined Connaught in July 2017 to complete my training and qualified as a RVN in 2018. I have a particular interest in Nurse Clinics, and especially love Sight Hounds!
I have three lurchers; Ariel, Brair and Blaze and a tortoise called Stormageddon! Outside of work I enjoy walking the dogs in the countryside or trips to the seaside.
The Support Team
I began working at Connaught House in 1998, starting on reception and then migrating to the offices upstairs to focus on the Equine Department. I now spend my days tracking down the equine vets and keeping them focussed on the job in hand – even I cannot stop them from going AWOL at times (!) – as well as dealing with the administration the equine department brings with it.
In my spare time I breed and show Maine Coons, and I am often seen walking into the practice with one of my beloved cats in tow (Oddbod especially loves coming for day trips to work). I own 20 cats and one very picked on dog, a retriever called Harry.
I joined Connaught in September 2017 and work as a part time receptionist at the Wolverhampton hospital. I enjoy seeing the variety of animals that come to the practice and chatting with the clients.
I have three dogs, one cat and a horse and have owned horses my whole life. I also work at the Wolverhampton Racecourse and at Kingswood Equestrian Centre doing the entries for the British Show Jumping competitions. The rest of my time I am tired and resting!!
I have worked at Connaught Vets in Wolverhampton since March 2016, starting on reception and then progressing to a dual role in reception/marketing last year. I love coming to work, and think we have a fantastic team here that are always very enthusiastic!
Outside of work I have two ‘special’ horses that I adore, an ex-racer called Gullible Gordon and a hunter called Zag. I also have two dogs both of which love their home in the countryside, four cats (I had never owned cats before working at Connaught!) and some silky hens (one of which turned out to be a cockerel…!). I am a keen cyclist but only when the weather is exceptional, and love nothing more than a walk which ends up in a pub!
I have worked in the Veterinary Profession for over 15 years at both Wolverhampton and Kingswinford, but you can now find me at the Kingswinford branch permanently.
I own two horses and a dog. My family and I lived overseas in Singapore and Malaysia for many years where I assisted with the Riding for the Disabled Association.
I have just started at the Wolverhampton Hospital as full-time receptionist, having previously been a customer for over 25 years.
I currently have one very spoilt ginger cat, but in the past have been around all sorts of animals ranging from horses to snakes! In my spare time I enjoy walking with my partner, listening to live music and being around horses where possible!
I have worked at Connaught for 7 years, starting as a cleaner at Kingswinford and then progressing to join the reception team. The best thing about my job is the opportunity to meet so many different people and animals. Dogs are my fav, and I love to talk to them as well as their owners. Sadly, I lost my dog Billy last July so this helps me greatly.
Three words my colleagues have used to describe me are pro-active, conscientious and helpful.
In my spare time I love to go camping and visit the seaside when I can!
I previously worked at Thomas Cook Travel for a number of years, but after deciding I needed a change I joined the Connaught Team over 11 years ago. You can find me at the Kingswinford branch.
My hobbies are Pilates, cycling and horse riding and have my own horse, Rosie. I am a volunteer at the Blue Cross rehoming centre in Bromsgrove where I help with fundraising, assisting in the vet clinic, walking dogs, playing with cats, cleaning kennels, doing laundry (in fact, anything that needs doing!!).
Receptionist/Animal Nursing Assistant
I have worked at Connaught since 2013, my first two years at the Wolverhampton Hospital and then I have since been based at the Kingswinford surgery as an Animal Nursing Assistant. My favourite duties include geriatric clinics and all the one to one work and support we offer our clients.
I have two cats both of whom arrived at the practices as strays, and who I love to spoil. In my spare time I love to go camping, walking, gardening and seeing live music. I’ve been lucky enough to travel, work and live abroad in South East Asia, Central America, Australia and parts of Europe and the Middle East. Animals and travelling are the two great loves of my life!
Stephanie Simpson MAAT
I am a member of the Association of Accounting Technicians and have been employed at Connaught House since 2007.
My pets include Jez the large ginger cat, Megan the West Highland White Terrrier dog who gets into lots of trouble, and Mr Darcey the horse who is quite a new addition to the family.
Allison Edwards MAAT
I joined Connaught in October 2009 working as part of the accounts team and am a full member of the Association of Accounting Technicians.
I love my bible, my family and my friends.
I enjoy watching Columbo and could sit and watch him on TV all day long if time allowed. I love to travel but equally also enjoy visiting National Trust gardens and have subsequently developed ‘green fingers’ of my own, following in the footsteps of my Dad who grows the best veggies ever!!
I have worked at Connaught since 1997 starting as a receptionist and then moving into the Insurance Administrator position. I have 2 cats and 1 budgie. I enjoy socialising and spending time with friends.
I started at Connaught House Vets in June 2018, and I work part time on reception at the Wolverhampton Hospital. I particularly enjoy talking to clients on the front desk and working behind the scenes in the offices.
In my spare time I breed mini lop rabbits (and have earned the deserved title of ‘Crazy Rabbit Man’). I also own two horses that I compete locally.
The Student Staff Team
Student Veterinary Nurse
Student Veterinary Nurse
I started at Connaught Vets in April 2018, and am studying at Rodbaston College to become a qualified RVN. I love all aspects of my job, but especially endoscopy, ultrasounds and the one to one care with inpatients. Emergency cases can be an adrenaline rush and teach us how to deal with life threatening situations. I also enjoy the team I work with and feel all the different ages and levels of experience contribute to my educational journey.
I have a Rottie called Bruno, who is 8 years old, a Chichi x Jack Russel called Tricksie and the new addition of a two year old Yorkshire terrier called Lucky. I love gardening, walking the dogs and carboot sales as I feel I am hunting for little treasures!
The Practice Standards Scheme is a voluntary scheme administered by the Royal College of Veterinary Surgeons (RCVS). The RCVS sets minimum practice standards, which include emergency cover, hygiene, staff training, certain types of diagnostic and surgical equipment, and complying with the legal requirements of running a business. The RCVS carries out regular inspections and spot checks to ensure the standards are maintained.
There are 3 levels of standard, the highest being awarded the classification of ‘Veterinary Hospital’. Connaught House Veterinary Hospital is proud to have been classified as a Veterinary Hospital since 1977. The Partners are under no obligation to maintain this level of practice standard, but do so in order to continually improve the practice to provide the best possible care for your pet.
All fees, foodstuffs and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used.
Methods of Payment
Fees are due for settlement at the end of each consultation, the discharge of your pet or upon the collection of drugs/diets. You may settle the account using:-
- cheque with current bank card
- credit/debit card in-person or by telephone
We will provide a written estimate with regard to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate: Often a pet’s illness will not follow a predictable course and unexpected costs may be incurred owing to the condition’s complexity.
Any account with an outstanding balance will receive an invoice via the post. Invoices are due for payment by return. Where further reminders have to be sent we may add charges to cover the cost of administration. If accounts remain unpaid they will be referred to an outside agency for collection and further charges will be levied in respect of costs incurred in collecting the debt. Any cheque returned by our bank as unpaid, any card payments not honoured and any cash paid which turns out to be counterfeit will result in the original balance of the account being restored and any bank and administration charges added. In some circumstances, particularly if you have no long term credit rating with our business, we will ask for a deposit before commencing a treatment plan.
Insurance Settlement Terms
The business supports the principle of veterinary health insurance and on behalf of its clients will endeavour to deal with the administration. We do not make a charge for this service however, it is your responsibility to settle our account in full and then reclaim the fees from your insurance company. We advise that you inform your insurance company and request a claim form before a treatment plan starts. In the event of long term conditions, claim forms should be submitted regularly.
Inability to Pay
If for any reason you are unable to settle your account in full at the normal time, we would ask you to discuss the matter as soon as possible with a member of staff. Please note that part-payments may only be sanctioned by a senior member of the business. We reserve the right not to supply any medicines, diets or consumables for veterinary care if an account is not settled in full at the time of consultation or discharge.
Complaints and Standards
We hope you never have recourse to complain about the standards of service received from Connaught House Veterinary Group. However, if you feel there is something you wish to complain about, then please direct your comments in the first instance to the practice manager.
Ownership of Records
Case records are the property of, and will be retained by, Connaught House Veterinary Group. Copies of the records will be given, on request, to a veterinary surgeon who is taking over the case.
Ownership of Images
The care of your animal may involve the production of a variety of recordings and images e.g. X-rays, ECG’s. Even though we make a charge for carrying out and interpreting the results, ownership of the images remains within the practice.