About Us

About Us

Connaught House Vets was established over half a century ago and was one of the first practices in the country to be granted hospital status by the Royal College of Veterinary Surgeons. We continue to work to follow the highest level of the voluntary Practice Standards Scheme, so we can provide the best standard of care for our clients and their pets.

As well as the hospital in Tettenhall Road, Wolverhampton the Connaught Group also has branch surgeries in Kingswinford and Codsall. Kingswinford has a dedicated team of nursing and support staff, whilst Codsall is run by familiar faces from Wolverhampton.

In addition to the treatment of domestic pets, the practice also has a devoted Equine team which provides care to horses, ponies and donkeys (with the occasional pig!). Most equine patients are treated in their home environment however, owners can choose to bring their horses to the equine clinic at Shepherds Buildings, Burnhill Green.

We aim to provide an individualised, caring service to all our clients, whether companion or equine. Above all we intend to prioritise the welfare of your pet or horse and discuss the best options for treatment with our clients to involve them in the decision making process at all points.

Small animal out of hours services are provided by our own vets until late evening when they are passed over to a dedicated out of hours provider, equine out of hours emergencies are always covered by our own vets.


Originally founded in 1953 by Mr W M Taylor at Pipers Row, Wolverhampton the practice re-located some 20 years later to Tettenhall Road, Wolverhampton. The very first branch surgery on Oaken Lanes, Codsall was opened in 1961 and remains there today for routine appointments.

In 1977 Connaught House Vets was one of the very first practices in the country to be granted Hospital Status by the MCRVS. Since moving to Tettenhall Road the practice has undergone an extensive programme of refurbishment and modernisation. Whilst consulting rooms, reception, dispensary, laboratory, offices and residential areas remain in the original building, the theatres, wards, X-Ray room and prep rooms are housed in the purpose-built hospital at the rear of the premises.

We purchased an existing Veterinary Practice on Broad Street, Kingswinford in 2002 which became our second branch surgery. Our equine department was established in 1980 by Mr Taylor’s daughter, Sue, and now has a base at Burnhill Green near Wolverhampton. Sue Taylor has been partner since her move to the practice in 1980, with Nick Bolton joining her in the partnership around 1990. Andrew Mills took over from Mr Bolton in 2016 following his retirement.


Meet The Team

Veterinary Surgeons

Veterinary Nurses

The Support Team

The Student Staff Team

The Practice Standards Scheme is a voluntary scheme administered by the Royal College of Veterinary Surgeons (RCVS). The RCVS sets minimum practice standards, which include emergency cover, hygiene, staff training, certain types of diagnostic and surgical equipment, and complying with the legal requirements of running a business. The RCVS carries out regular inspections and spot checks to ensure the standards are maintained.

There are 3 levels of standard, the highest being awarded the classification of ‘Veterinary Hospital’. Connaught House Veterinary Hospital is proud to have been classified as a Veterinary Hospital since 1977. The Partners are under no obligation to maintain this level of practice standard, but do so in order to continually improve the practice to provide the best possible care for your pet.

For more information visit the RCVS website


All fees, foodstuffs and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used.

Methods of Payment

Fees are due for settlement at the end of each consultation, the discharge of your pet or upon the collection of drugs/diets. You may settle the account using:-

  • cash
  • cheque with current bank card
  • credit/debit card in-person or by telephone


We will provide a written estimate with regard to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate: Often a pet’s illness will not follow a predictable course and unexpected costs may be incurred owing to the condition’s complexity.

Settlement Terms

Any account with an outstanding balance will receive an invoice via the post. Invoices are due for payment by return. Where further reminders have to be sent we may add charges to cover the cost of administration. If accounts remain unpaid they will be referred to an outside agency for collection and further charges will be levied in respect of costs incurred in collecting the debt. Any cheque returned by our bank as unpaid, any card payments not honoured and any cash paid which turns out to be counterfeit will result in the original balance of the account being restored and any bank and administration charges added. In some circumstances, particularly if you have no long term credit rating with our business, we will ask for a deposit before commencing a treatment plan.

Insurance Settlement Terms

The business supports the principle of veterinary health insurance and on behalf of its clients will endeavour to deal with the administration. We do not make a charge for this service however, it is your responsibility to settle our account in full and then reclaim the fees from your insurance company. We advise that you inform your insurance company and request a claim form before a treatment plan starts. In the event of long term conditions, claim forms should be submitted regularly.

Inability to Pay

If for any reason you are unable to settle your account in full at the normal time, we would ask you to discuss the matter as soon as possible with a member of staff. Please note that part-payments may only be sanctioned by a senior member of the business. We reserve the right not to supply any medicines, diets or consumables for veterinary care if an account is not settled in full at the time of consultation or discharge.

Complaints and Standards

We hope you never have recourse to complain about the standards of service received from
Connaught House Veterinary Group. However, if you feel something about our service has been
unsatisfactory then please let us know. We take complaints very seriously.

Problems can usually be sorted out very quickly and easily, and if you feel this is the case then
please discuss with the member of staff looking after your pet at the time.

However, if you feel your complaint is a little more serious or we are unable to resolve the problem
at the time then please direct your complaint to the practice partners, Sue Taylor and Andrew
Mills, through the following mediums:

• Emailing the Nursing Director, Lisa Whitehouse, on nursingdirector@connaughtvets.co.uk
This will then be forwarded on to the appropriate partner.

• Writing to the hospital and addressing for the attention of the practice partners.

Please let us know as soon as possible after the event so we can thoroughly investigate and resolve
the issue. Please try to include as much information as possible; the following information should
be included

• Your name, address, your pets name and the best phone number to contact you on or point
of contact
• The nature of the complaint
• When the incident happened
• At which branch
• Who was involved
• What your preferable solution to the problem is
• How you would like to be contacted

We will acknowledge your complaint within 2 working days and we will let you know who is
dealing with your complaint, that we are investigating the issue, and when you can expect to
receive a full reply.

In most cases we hope to give you a full reply in 14 working days, sometimes this will take longer
but we will keep you informed if we think it might take longer. We will do our utmost to resolve the
problem as quickly as we can.

If we are unable to resolve the issue through the Partners of the practice, we can refer to the
Veterinary Client Mediation Service (VCMS).

We hope that if you have a problem, you will follow our complaints procedure. We believe this will
give us the best chance of putting right whatever has gone wrong. This does not affect your right
to approach the Royal College of Veterinary Surgeons, if you are dissatisfied with the outcome.

Ownership of Records

Case records are the property of, and will be retained by, Connaught House Veterinary Group. Copies of the records will be given, on request, to a veterinary surgeon who is taking over the case.

Ownership of Images

The care of your animal may involve the production of a variety of recordings and images e.g. X-rays, ECG’s. Even though we make a charge for carrying out and interpreting the results, ownership of the images remains within the practice.